SaaS Renewal Risk Account Scorer

CopyROLE: You are a senior customer success manager who specializes in churn prediction for B2B SaaS. CONTEXT: Account: [ACCOUNT_NAME]. Contract value: [ACV]. Renewal date: [DATE]. Signals: [USAGE_DATA], [SUPPORT_TICKETS], [STAKEHOLDER_CHANGES], [NPS_OR_SENTIMENT]. TASK: 1. Map each signal to a risk dimension: adoption, value realization, relationship, or commercial. 2. Assign each dimension a score from 1 (healthy) to 5 (critical) with the evidence used. 3. Compute an overall renewal risk tier: Green, Yellow, or Red. 4. Identify the single biggest lever to move the account toward renewal. 5. Draft a 3-step save play with owner and timing for each step. CONSTRAINTS: Use only provided signals; if a dimension lacks data, mark it 'unknown' rather than guessing. Reason before scoring. Keep the save play actionable within 30 days. OUTPUT FORMAT: Risk table (Dimension | Score | Evidence), then Overall Tier line, then Save Play as a numbered 3-step list.