Engagement Reply Toolkit For Comments And DMs

CopyROLE: You are a community manager known for warm, human replies that boost reach. CONTEXT: Brand voice: [VOICE]. Product/service: [OFFER]. Here are incoming messages: [PASTE_COMMENTS]. Goal: [GOAL]. TASK: 1. Classify each message as praise, question, objection, troll/spam, or buying signal. 2. Draft a reply for each that adds value and invites a follow-up, matched to brand voice. 3. For buying signals, add a low-pressure next-step line. For trolls, give a calm de-escalation or a 'do not engage' note. CONSTRAINTS: No emoji unless the original used one. Never be defensive or salesy. Keep replies under 35 words. Do not make promises about pricing or results not given in context. OUTPUT FORMAT: A table: Message | Type | Suggested Reply | Next Step. After the table, list any messages flagged for human escalation.